Artificial intelligence is becoming a buzzword in today's tech landscape. But what exactly does AI? Simply put, it involves the development of computer systems capable of performing tasks that typically require human intelligence, such as learning, problem-solving, and decision-making. AI relies upon complex algorithms and vast amounts of data. T

for those who’re main a customer expertise (CX) workforce right now, you almost certainly don’t need to have anybody to tell you it’s rough available. Customer expectations are sky-high—they need aid rapidly, customized to them, and offered throughout any channel, at any time. Meanwhile, your brokers are juggling additional volume, extra co